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General Questions
Q: What is Prime Dealer Supply?
A: Prime Dealer Supply is a trusted provider of high-quality auto dealer supplies, offering everything dealerships need to maintain a professional and efficient operation.
Q: Who do you sell to?
A: We primarily serve automotive dealerships, but our products are also available to independent sellers, repair shops, and businesses in the automotive industry.
Q: How can I contact customer support?
A: You can reach our customer support team via our Contact Us Page
Q: Will my information be sold to other companies?
A: Absolutely not! We will never sell your name or information to any company.
Ordering & Payment
Q: How do I place an order?
A: You can place an order directly on our website. Simply add your desired products to the cart and follow the checkout process.
Q: Which payment methods are accepted?
A: Prime Dealer Supply accepts the following major payment methods:
- Credit Cards: American Express, Discover, MasterCard, VISA
- Digital Payments: PayPal, Google Pay, Apple Pay
Q: Can I cancel an order once it has been placed?
A: Our warehouse starts processing your order as soon as it is entered! If you need to make changes or cancel, email us at help@primedealersupply.com as soon as possible, and we will do our best to accommodate your request.
Q: Is there a cancellation fee?
A: No, we do not charge a cancellation fee.
Q: Will I receive a confirmation after placing my order?
A: Yes! You will receive an email confirmation with your order details the same day you place your order.
Shipping & Delivery
Q: When will my order ship?
A: After we receive your order, it is processed for payment and verified for accuracy. Most in-stock orders placed by 4 PM EST ship the same day. Orders received after 4 PM EST will ship the next business day.
Q: How long will it take to receive my order?
A: Orders typically arrive within 1-7 business days from the day they ship, depending on the delivery address and shipping method. Personalized and drop-shipped products may take longer.
Q: What should I do if I receive a damaged or incorrect order?
A: Please contact us immediately with your order number and details of the issue. We’ll work quickly to resolve the problem.
Products & Customization
Q: What types of auto dealer supplies do you offer?
A: We provide a wide range of supplies, including key tags, deal jackets, license plate frames, promotional materials, service department essentials, and more.
Q: Do you offer custom printing or branding?
A: Yes! We offer customization options for many of our products, including key tags, banners, and license plate frames featuring your dealership's branding. Contact us for a custom quote.
Q: What customers can order "Franchise" flags?
A: All company logos displayed on our site are the registered marks of their respective owners and are for demonstration purposes only. When ordering a Franchise Flag, you confirm that you are an authorized dealer of the associated brand.
Q: What if I'm not sure which product is best for my needs?
A: We can help! Our expert Customer Service team is dedicated to understanding your business. We’ll walk you through your options and even send free samples. Visit our Contact Us page —we’d love to assist you!
Returns & Policies
Q: What is your return policy?
A: We accept returns on unused and unopened products within 30 days of delivery. Some custom or special-order items may not be eligible for return. Visit our Returns Policy page for details.
Q: Do you charge sales tax?
A: Sales tax is applied where required by law. If you are tax-exempt, please provide your tax-exempt certificate before placing an order.
At the bottom of this page, you'll find answers to the most common questions about using our website and receiving your shipment. If you're looking for a product, you may want to try the Search bar at the top of this page.
We also have the pages listed below, which are tailored to a specific topic. Just tap the link on the following page titles: